Delivery

At Adax we strive to offer our customers the best service possible.
Adax therefore offer free shipping on all orders within Europe over 200 EUR. Are you a customer from Norway or Sweden we offer free shipping on orders over 1700 NOK and 1700 SEK.
All orders are shipped from our warehouse in Denmark within 1-2 weekdays from order placement. Orders placed on a Friday after 11.00 AM will be shipped the following weekday.

Shipping fee on orders below 200 EUR (1700 SEK and 1700 NOK):
Austria, Belgium, Finland, Germany, Luxembourg, Poland, Switzerland and
The Netherlands: 10 EUR
Ireland, Italy, Portugal and The United Kingdom: 15 EUR
France and Spain: 20 EUR
Greece: 25 EUR
Iceland: 40 EUR
Norway: 90 NOK
Sweden: 90 SEK

Delivery time for your country:
Austria, Belgium, France, Germany, Luxembourg, The Netherlands and
The United Kingdom: 2-3 days
Norway and Sweden: 2-5 days
Finland, Ireland, Italy, Poland and Switzerland: 3-5 days
Greece, Portugal and Spain: 4-5 days
Iceland: 4-9 days

*The shipping time is the estimated time from when the package leaves our warehouse in Denmark until it reaches its destination.
 

Customer Service
We are here to assist you and our customers are very important to us.
Do you have questions in regards to placing an order, your order or anything at all, please feel free to contact us by phone +45 43444410.

We are ready to assist you by phone or e-mail:
Monday to Thursday from 9.00 AM to 4.00 PM
Friday from 9.00 AM to 3.00 PM

Outside our office hours you are welcome to contact us by e-mail: customerservice@adaxshop.com and we will get back to you the following weekday.

ADAX A/S
Vestre Hedevej 18
4000 Roskilde
Denmark
CVR. 71231518

Phone: +45 43444410
E-mail: customerservice@adaxshop.com

We will strive to give you a good experience when shopping at Adax official webshop.

Best regards the Adax team
Delivery Time
At Adax official webshop we deliver your package with GLS.
All orders are shipped from our warehouse in Denmark within 1-2 weekdays from order placement. Orders placed on a Friday after 11.00 AM will be shipped the following weekday.
If the delivery time is estimated to be longer, we will contact you immediately by e-mail. You are then entitled to cancel your order.
In a busy everyday life it can be a challenge to be home within the hours for package delivery. Therefore it is completely up to you to decide whether you want the package delivered to your home address or at your work.
All packages will be shipped with GLS and they guarantee safe delivery straight to an address of your choosing.
More information regarding delivery time for your country:

Austria, Belgium, France, Germany,  Luxembourg, The Netherlands and The United Kingdom: 2-3 days

Norway and Sweden: 2-5 days

Finland, Ireland, Italy, Poland and Switzerland: 3-5 days

Greece, Portugal and Spain: 4-5 days

Iceland: 4-9 days

*The shipping time is the estimated time from when the package leaves our warehouse in Denmark until it reaches its destination.
Returns
At Adax webshop the customer always has full right of return - we return your money with a smile.
We offer 21 days of full return on all products estimated from the day you receive the package. If you choose to return your purchase, all you have to do is ship the product back to us in its original condition, the product must not have been used, and all labels must be intact and still on the bag. Fill out the return note, and send it with the package as well as a copy of the invoice. Costs incurred in returning are for your own account, and please remember that you are responsible for the package until it reaches our warehouse. Once the package is received at our warehouse and approved, the purchase price will be refunded to your account within 8 weekdays. Do you wish to have the money refunded to another account please advise this on the return note.

Unfortunately we are not able to customize exchange orders. We therefore kindly ask you to make a new purchase on www.adaxshop.com
Shipping
At Adax we strive to offer our costumers the best service possible.
We offer free shipping on all orders within Europe over 200 EUR. Are you a customer from Norway or Sweden we offer free shipping on all orders over 1700 NOK and 1700 SEK.
On all orders less than this we offer a fair shipping fee:

Austria, Belgium, Finland, Germany, Luxembourg, Poland, Switzerland and The Netherlands: 10 EUR

Ireland, Italy, Portugal and The United Kingdom: 15 EUR

France and Spain: 20 EUR

Greece: 25 EUR

Iceland: 40 EUR

Norway: 90 NOK

Sweden: 90 SEK
Customerservice
You are always welcome to contact us if you have questions.
We are here to assist you, and our customers are very important to us.

Do you have questions in regards to placing an order, your order or anything at all - please feel free to contact us by phone on +45 43444410.

We are ready to assist you by phone or e-mail:
Monday to Thursday from 9.00 AM to 4.00 PM
Friday from 9.00 AM to 3.00 PM

Outside our office hours you are welcome to contact us by e-mail: customerservice@adaxshop.com and we will get back to you the following weekday.

ADAX A/S
Vestre Hedevej 18
4000 Roskilde
Denmark

Phone: +45 43444410
E-mail: customerservice@adaxshop.com 

We strive to give you a good experience when shopping on Adax official webshop.

Best regards the Adax team.
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